Delivery Policy
Free Shipping
Shipping is free on all orders placed on lum-inara.com.
No minimum purchase is required to enjoy free shipping.
Delivery Times
The estimated delivery time is 7 to 14 business days.
This timeframe includes order preparation, logistics processing, and parcel transit.
Delivery Areas
We mainly deliver within the UK.
Other destinations may be available depending on the options offered at checkout.
Order Tracking
When tracking is available, the necessary information will be provided.
The tracking link may take between 24 and 72 hours to update after shipment.
Delivery Delays
Delays may sometimes occur due to:
- high demand;
- public holidays;
- carrier issues;
- an incomplete address;
- weather conditions;
- logistics checks.
If your order exceeds the estimated delivery time, please contact us at:
Incorrect Address
The customer is responsible for the address provided when placing the order.
If you notice an error, please contact us as soon as possible. We will do our best to update the address before shipment, but this cannot be guaranteed if the order has already been processed.
Parcel Marked as Delivered but Not Received
If the tracking shows that your parcel has been delivered but you have not received it, we recommend checking:
- your mailbox;
- people in your household;
- your neighbours;
- the delivery point;
- the local carrier.
You can then contact us with your order number at: