Privacy Policy
Introduction
This policy explains how LUMINARA collects, uses, and protects the personal data of customers and visitors of the website lum-inara.com.
By using our website or placing an order, you agree that certain information may be used to process your purchase, arrange delivery, and improve your customer experience.
Data Collected
We may collect the following information:
- first and last name;
- email address;
- phone number;
- delivery address;
- billing address;
- order information;
- exchanges with customer service;
- browsing data and cookies.
Use of Data
Your data is used to:
- process and confirm your order;
- arrange delivery;
- provide order updates when available;
- respond to your requests;
- manage returns and refunds;
- improve our store;
- send you offers or news if you have agreed to receive them.
Secure Payment
Payments made on lum-inara.com are processed by secure payment providers. LUMINARA does not store full credit or debit card details.
Data Sharing
Certain data may be shared with partners necessary for the operation of the store, such as:
- e-commerce platforms;
- payment providers;
- carriers;
- logistics services;
- marketing tools;
- customer service.
We never sell your personal data.
Cookies
The website may use cookies to ensure proper functionality, remember your basket, analyse browsing activity, and improve the user experience.
You can manage or delete cookies from your browser settings.
Your Rights
You may request access to, modification of, or deletion of your personal data by contacting us at: