Terms and Conditions
Purpose
These Terms and Conditions of Sale define the rules applicable to purchases made on lum-inara.com.
By placing an order on our website, the customer accepts these terms and conditions.
Products
LUMINARA offers fashion items, clothing, and accessories. Each product is presented with a description, photos, a price, as well as available sizes or colours when applicable.
We do our best to present our products as accurately as possible. However, slight differences in colour, fit, or appearance may occur depending on screens or manufacturing conditions.
Prices
The prices displayed on lum-inara.com are shown in pounds sterling, unless otherwise stated.
LUMINARA reserves the right to change its prices at any time. The applicable price remains the one displayed at the time the order is confirmed.
Order
To place an order, the customer selects their items, adds them to the basket, enters their delivery details, and proceeds to payment.
After confirmation, an order confirmation email is sent to the address provided when placing the order.
The customer must carefully check their information before confirming their purchase.
Delivery
Delivery is free on all orders placed on lum-inara.com.
The estimated delivery time is 7 to 14 business days. This timeframe may vary depending on the destination, product availability, periods of high demand, or carrier conditions.
Payment
Payment is made online using the payment methods available on the website. Transactions are secured by our payment providers.
Cancellation
An order can only be cancelled if it has not yet been prepared or shipped.
To request a cancellation, please contact us quickly at:
Returns
The customer has 15 days after receiving the order to request a return.
To be accepted, the item must be:
- unworn;
- unwashed;
- undamaged;
- clean;
- in its original condition;
- with its tags, if present.
Return shipping costs are the responsibility of the customer, except in the case of a confirmed incorrect or defective product.
Refund
After the return has been received and checked, the refund will be issued to the payment method used when placing the order.
The time it takes for the refund to appear may vary depending on the bank or payment provider.
Customer Service
For any questions, please contact us at: